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I ordered two bikes, and one has several issues. The seat wasn't tightened, making it impossible to adjust the height. Decathlon online customer service hasn't provided a solution yet. I managed to tighten the seat after watching a YouTube video.
A more serious problem is that after folding the bike, it doesn't balance by itself like the other yellow bike I purchased. The left tire is higher off the ground when folded. My workaround is to use the pedal as support when the bike is folded.
Hi there!
Thank you for your review on our Fold 500 Bike! We're sorry that this item did not meet your expectations in the seat adjustment and folding experience.
You may bring your bike back to any of our experience stores within the first 3 months of purchase for a free Basic Safety Check. Our professional mechanics will be also be able to do the required adjustments to your needs and rectify any adjustment or safety issues needed - including the seatpost adjustment and folding.
Thank you & sport on safely! :)
Joel
Digital Sport Leader
Reliable, stable
Overall is good but the front right aluminum frame near the wheel already has paint peeling/ scratched when delivered to me. This is very obvious and size is about a thumb length and width. I have taken the photo for my own record keeping.
Love it! I cycle almost daily recently to try out the food around my area, this reduce my traveling time by half! A small disappointment is their handling of delivery, there's big scratch on my bike when its delivered.
Awesome bike. Great value for the money. Easy to carry onto the MRT.
Great for beginners. My girl has no problems riding this even though she has just learnt cycling.
Good
Value for money
As good as the Tilt 500, which I used to have, but the front bag mount makes it a better value bike than a new Tilt 500. Minor quibble for new owners - do note the angle of the bottom leg of the bike (it should be facing forward when unfolded, not straight). The inhouse bike repair shop can fix it for you for no price 😊.
I ordered two bikes, and one has several issues. The seat wasn't tightened, making it impossible to adjust the height. Decathlon online customer service hasn't provided a solution yet. I managed to tighten the seat after watching a YouTube video.
A more serious problem is that after folding the bike, it doesn't balance by itself like the other yellow bike I purchased. The left tire is higher off the ground when folded. My workaround is to use the pedal as support when the bike is folded.
Hi there!
Thank you for your review on our Fold 500 Bike! We're sorry that this item did not meet your expectations in the seat adjustment and folding experience.
You may bring your bike back to any of our experience stores within the first 3 months of purchase for a free Basic Safety Check. Our professional mechanics will be also be able to do the required adjustments to your needs and rectify any adjustment or safety issues needed - including the seatpost adjustment and folding.
Thank you & sport on safely! :)
Joel
Digital Sport Leader
Reliable, stable
Overall is good but the front right aluminum frame near the wheel already has paint peeling/ scratched when delivered to me. This is very obvious and size is about a thumb length and width. I have taken the photo for my own record keeping.
Love it! I cycle almost daily recently to try out the food around my area, this reduce my traveling time by half! A small disappointment is their handling of delivery, there's big scratch on my bike when its delivered.
Awesome bike. Great value for the money. Easy to carry onto the MRT.
Great for beginners. My girl has no problems riding this even though she has just learnt cycling.
Good
Value for money
As good as the Tilt 500, which I used to have, but the front bag mount makes it a better value bike than a new Tilt 500. Minor quibble for new owners - do note the angle of the bottom leg of the bike (it should be facing forward when unfolded, not straight). The inhouse bike repair shop can fix it for you for no price 😊.